Service & Support

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PRINTER SERVICE & SUPPORT

Get the help you need to keep your business running smoothly

Accurate Labelling provides you with remote assistance, return-to-workshop services and repairs, onsite servicing and repairs, plus printer and software installation.

To help your business, we stock a comprehensive range of printer parts and consumables. These can often be shipped by overnight courier when urgently required.

Take a look at the following ways we support our New Zealand clients.

REMOTE ASSISTANCE

This is often the best place to start. Sometimes a remote technician can have your printer back up and running within a few minutes.

  • For Accurate Labelling customers, remote support is free if less than 15 minutes.
  • Our technicians can connect to your computer remotely using TeamViewer.
  • They can then diagnose an issue using the TSC Diagnostic and TPM tools.

This is usually enough time to diagnose the problem and agree to a course of action to repair or upgrade your printer if required.

RETURN-TO-WORKSHOP SERVICE
& REPAIRS

For regular maintenance, technical or less time-critical repairs, you can send your printer to our workshop.*

Workshop repairs are often the most cost-effective solution for non-urgent repairs and can be faster as we will have the parts we need to hand.

* A 30 minute inspection fee may apply. Customers are responsible for shipping charges, and bear all costs & risks associated with delivery of equipment to our service location.

To keep production running smoothly, Accurate Labelling holds a range of loan printers*. These are available in urgent situations.

* Loan unit charges may apply.

ONSITE SERVICE & REPAIRS

Accurate Labelling has a team of printer technicians covering most of New Zealand. Our skilled and experienced team can diagnose and repair your printer so you can stay in operation.

Our standard support rate is $110 + GST per hour.

Call-out and travel charges apply and will vary based on location.

In situations where Onsite Repairs are not practical, we can provide a loan printer to keep your production going.
* Loan unit charges may apply.

PRINTER & SOFTWARE INSTALLATION

To help your business with production and labelling, Accurate Labelling can install your printer and help design your label management system. This includes label design and database integration.

Contact us to see how we can help.

We also provide a free 15 minute remote installation/support when you purchase a printer from Accurate Labelling to help you get your printer up and running.

GOT QUESTIONS?

Contact Accurate Labelling to find out more about printers, labels and thermal ribbon.

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